Terms of Service

QuickGP Ireland ("the Clinic", "we", "us", "our") is a private medical clinic providing GP consultations, dermatology services, minor surgical procedures, and related healthcare services to patients in Ireland. All clinical services are delivered by medical practitioners registered with the Irish Medical Council (IMC) and/or the Irish College of General Practitioners (ICGP).

These Terms of Service ("Terms") govern your use of our website located at quickgpireland.com, our online booking system, patient portal, video consultation platform, and all face-to-face and in-clinic services.

By accessing our website or using any of our services, you confirm that you are at least 18 years of age (or are a parent/legal guardian booking on behalf of a minor), that you have read and understood these Terms, and that you agree to be bound by them.

QuickGP Ireland offers the following services:

2.1 Online & Remote Services

• Video GP consultations (via secure encrypted platform)
• Telephone GP consultations
• Secure text-based medical advice
• ePrescription issuance and digital transmission to pharmacies
• Sick certificate / medical certificate issuance
• Online referral letters (radiology, specialist, physiotherapy)
• Repeat prescription review and management
• Remote dermatology photo review

2.2 Face-to-Face & In-Clinic Services

• In-person GP consultations at our clinic
• Dermatology consultations — assessment of skin conditions, acne, rosacea, eczema, psoriasis, and more
• Mole mapping and dermoscopy-based skin cancer screening
• Clinical skin photography and documentation
• Minor surgical procedures — including mole removal, cyst excision, cryotherapy, skin tag removal, wart treatment, biopsy, and wound management
• Histopathology referral following excision or biopsy
• Blepharoplasty and oculoplastic consultations
• Lipoma excision and abscess drainage
• Ingrown toenail treatment (avulsion)
• Post-operative wound care and follow-up

2.3 What We Do NOT Provide

3.1 Booking

Appointments are booked through our online booking system. Bookings are confirmed only upon receipt of full payment. You will receive an email confirmation with your appointment details. It is your responsibility to ensure that contact details provided are accurate.

3.2 Punctuality

For online consultations, please connect to your consultation link on time. If you are more than 10 minutes late, the clinician may not be able to accommodate you and the appointment may be forfeited without refund. For in-person appointments, please arrive at least 5 minutes before your scheduled time.

3.3 Cancellation & Rescheduling

• Cancellations made more than 24 hours before the appointment: full refund issued
• Cancellations made less than 24 hours before the appointment: no refund (consultation fee forfeited)
• Rescheduling with more than 24 hours notice: free of charge
• No-shows without notice: appointment forfeited, no refund

3.4 Clinic Cancellations

We reserve the right to cancel or reschedule appointments due to clinician unavailability, technical failure, or exceptional circumstances. In such cases, you will receive full notice and a full refund or the option to reschedule at no cost.

4.1 Fees

All fees are displayed clearly on our website and booking platform. Fees are charged in Euro (€) and are inclusive of VAT where applicable. Prices may be updated from time to time — the price applicable at the time of booking will apply.

4.2 Payment

All payments are processed securely via Stripe, a PCI-DSS Level 1 compliant payment processor. We accept all major debit and credit cards. QuickGP Ireland does not store your card details.

4.3 Health Insurance

Where applicable, we accept claims through contracted Irish health insurers including VHI, Laya Healthcare, and Irish Life Health. It is your responsibility to confirm your coverage with your insurer in advance. We cannot guarantee that all services will be covered by your particular plan.

4.4 Refunds

Refunds are processed in accordance with our cancellation policy above. In the event of a clinical service not being delivered due to a fault on our part, a full refund will be issued. Refunds are processed within 5–10 business days to the original payment method. If you believe you are owed a refund, please contact info@quickgpireland.com.

4.5 Membership Subscriptions

Membership plans are billed on a monthly recurring basis via Stripe. You may cancel your membership at any time by contacting us. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued unless the clinic cancels the plan.

• Our services are provided in good faith by registered medical practitioners using professional clinical judgement
• A consultation does not guarantee a specific diagnosis, treatment outcome, or prescription
• The prescribing clinician retains full clinical discretion at all times — we reserve the right to decline to prescribe any medication where it is not clinically appropriate
• Remote consultations have inherent limitations compared to in-person assessments — your clinician may refer you for face-to-face review if clinically indicated
• We do not replace your GP, local health centre, or hospital services — we are a supplementary private service
• Clinical advice provided during a consultation is specific to the information available at the time and should not be applied to future presentations without reassessment

6.1 Informed Consent

All surgical and procedural interventions require your signed informed consent prior to commencement. You will be provided with a full explanation of the procedure, its risks, benefits, and alternatives. Signing a consent form is a prerequisite — no procedure will be carried out without it.

6.2 Pre-Procedure Requirements

For certain procedures, pre-procedural instructions may be issued (e.g. stopping blood-thinning medications, fasting requirements, wound preparation). It is your responsibility to follow these instructions. Failure to do so may result in the procedure being postponed for your safety.

6.3 Risks & Complications

All medical and surgical procedures carry inherent risks. Common risks include but are not limited to: bruising, bleeding, infection, scarring, allergic reaction to anaesthetic, and incomplete treatment effect. Rare but serious complications may also occur. These will be discussed in full during your pre-procedure consultation. QuickGP Ireland is not liable for complications that arise despite appropriate clinical care being delivered to the accepted standard of practice.

6.4 Histopathology

Where tissue is excised and sent for laboratory analysis (histopathology), results are typically returned within 2–4 weeks. You will be contacted by the clinic with your results. It is your responsibility to maintain up-to-date contact information with us.

6.5 Post-Procedure Responsibility

Following any procedure, written aftercare instructions will be provided. It is your responsibility to follow these instructions. The clinic accepts no liability for complications arising from failure to comply with post-operative care guidance. If you experience unexpected symptoms after a procedure, contact us immediately or attend A&E if urgent.

• Prescriptions are issued solely at the clinical discretion of the treating doctor
• We do not issue prescriptions for controlled substances (Schedule 2 or 3 drugs) without a full clinical assessment and appropriate medical history
• Repeat prescriptions are reviewed on a case-by-case basis and are not automatically approved — a clinical review may be required
• ePrescriptions are transmitted electronically to your nominated pharmacy. You are responsible for collecting and using your medication as directed
• We do not accept responsibility for interactions between newly prescribed and pre-existing medications if accurate information was not provided to the clinician
• Off-label prescriptions (where a medication is used outside its licensed indication) will be explained and require your explicit consent
• Topical, medicated, and compounded skin preparations prescribed for dermatological conditions must be used strictly as directed — misuse may cause adverse skin reactions

By using our services, you agree to:

• Provide complete, accurate, and honest information about your medical history, symptoms, current medications, and allergies
• Inform the clinician of any changes to your health status before or during a consultation
• Not misuse the service to obtain prescriptions you are not clinically entitled to
• Treat all clinical and administrative staff with respect — abusive, threatening, or inappropriate behaviour will result in immediate termination of services
• Keep your login credentials and patient portal access secure and not share them with others
• Attend or connect to appointments punctually
• Follow prescribed treatment plans, post-operative care, and medication instructions as directed
• Contact emergency services (112/999) if you are in a medical emergency — not this service

You agree not to:

• Use the platform for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to any part of our systems or patient records
• Submit false, misleading, or fabricated medical information
• Use our platform to impersonate another person or patient
• Interfere with the functionality or security of our website or booking system
• Reproduce, republish, or redistribute any content from this website without express written permission
• Reverse-engineer, copy, or create derivative works based on our platform or clinical tools

We reserve the right to suspend or permanently revoke access to any user who violates these terms.

All personal and medical data is processed in strict accordance with our Privacy Policy, which forms part of these Terms of Service. We are fully GDPR compliant and registered with the Irish Data Protection Commission. Key principles:

• Your medical information is kept strictly confidential and is accessible only to treating clinicians and essential administrative staff
• We never sell or share your data for commercial purposes
• Clinical photographs, biopsy results, and surgical records are retained in accordance with Irish medico-legal requirements
• You have the right to access, correct, or request deletion of your personal data (subject to legal retention obligations)

Where we refer you to a third-party provider — such as a specialist consultant, radiology centre, laboratory, or physiotherapist — we act only as the referring clinician. QuickGP Ireland is not responsible for the quality, availability, or conduct of third-party providers. You are entering into a separate relationship with those providers, subject to their own terms and conditions.

We are not liable for delays in receiving results from laboratories or radiology centres, or for any treatment decisions made by third-party specialists following our referral.

All content on the QuickGP Ireland website — including text, graphics, logos, clinical information, and software — is the intellectual property of QuickGP Ireland and is protected under Irish and EU copyright law. You may not copy, reproduce, modify, or distribute any content without our express written permission.

To the fullest extent permitted by Irish law, QuickGP Ireland shall not be liable for:

• Any indirect, incidental, or consequential loss arising from your use of our services
• Adverse outcomes that result from information withheld by the patient during consultation
• Technical failures of third-party platforms (video, payment, laboratory) outside our control
• Clinical complications that arise despite treatment being delivered to the accepted standard of care
• Delays in receiving laboratory or specialist results from third-party providers

Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Irish law.

We take all complaints seriously. If you are dissatisfied with any aspect of our service, please:

1. Contact us in the first instance at info@quickgpireland.com
2. We will acknowledge your complaint within 2 business days and provide a full written response within 20 working days
3. If you are not satisfied with our response, you may escalate your complaint to the Irish Medical Council at www.medicalcouncil.ie
4. For data protection concerns, you may contact the Data Protection Commission at www.dataprotection.ie

We may update these Terms of Service from time to time in response to changes in law, clinical practice, or our services. The most current version will always be available on this page. Continued use of our services after changes are published constitutes your acceptance of the revised Terms.

These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Irish courts.

For any questions about these Terms of Service, please contact: